RETURN & EXCHANGE POLICY
All returns are subject to a 15% restocking charge. Philippes.com will only accept returns within 30 days from the date of your invoice. Food items cannot be exchanged, refunded or returned. Exchanges for different size, color, or configuration will not be a problem, as long the above criteria has been met. You will be responsible for any shipping charges associated with the return.
How do I return an item?
Please E-mail or call our Customer Service Department at firstname.lastname@example.org or (213) 628-3781. Let us know the Invoice Number and reason for return.
* You are responsible for return shipping charges. Philippe’s cannot be held responsible for any items lost or damaged in shipping.
* Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be just a few days.
* If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.
Ship Returns to:
PHILIPPE THE ORIGINAL (WEB STORE DEPT.)
1001 N. ALAMEDA ST.
LOS ANGELES, CA. 90012
My order was damaged in shipment.
Most items that are shipped out from Philippes.com are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call Philippe’s Customer Service immediately at (213) 628-3781. We will contact the Freight Carrier and file a damage claim. Philippe’s will arrange for the Freight Carrier to pick up the damaged package. Do save all boxes and packing material for inspection by the Freight Carrier. Once a damage claim is made and accepted with the Carrier, a claim number is generated. At that time, Philippe’s will work on re-processing the order for the lost or damaged items.
Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.
You sent me the wrong item!
Please call us immediately at (213) 628-3781, regarding any mistakes on your order. We need to hear about problems within 3 days of order receipt. It also helps us to maintain accurate inventory for all our customers.